Sabrina Centauro
Fractional & Project Operations
Cross-functional expertise that joins the dots within your business.
Every engagement starts with a conversation.
Genuine discovery of your business, were you are, your challenges and what you want to achieve.
From that Discovery Call, I build a proposal that is specific to you: The scope, timeline and right way of working
From Discovery & Consultation, through to Planning & Strategy, and full Execution & Delivery, I work across the full operational spectrum, end-to-end.
Below is the full range of Services, Expertise and Ways of Working that your proposal may draw from.
Audit &
Discovery
A structured review of the current operation. Identifying what is working, what is creating friction and where the opportunities are.
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Offers clarity, objective insight and strategic direction.
Customer Journey
Mapping
Detailed view of your customer journey, clarifying the full product scope, whilst surfacing friction, process gaps and policy requirement.
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Defines and aligns a branded customer experience.
Process Design & Automation
Mapping, designing and improving the processes that run the business. Identifying opportunity reduce manual effort via automation..
- Optimise ways of working, use of resources and overall cohesion.
Change &
Transformation
Structured leadership of an operational change, from scoping and planning through to execution and handover..
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Supports change adoption whilst minimising disruption.
Operational
Infrastructure Re/Build
Design and build of the systems, tools, templates and processes that form the foundation of every business.
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Creates structure and delivers scalable outcomes.
Fractional Head of
Operations
Senior operational leadership, covering strategy, decision-making and day-to-day execution without the cost or commitment of a full-time hire.
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Offers dedicated and consistent operational support.
Services
Areas Of Expertise
Process & Workflows
Day-to-day tasks and activities that need to run with consistency and efficiency.
Planning & Performance Management
Goals, tracking and reporting routines that keep the business on track.
Systems, Automations & AI-Tooling
Tools, integrations and AI-enabled automations that reduce manual workload, minimise error and increase capacity.
Commercial & Financial Operations
Processes, templates and routines that create confidence around margins, profitability, budgets and commercial decision-making.
Customer Experience
Improving end-to-end customer journey and creating data-led insights.
People & Team Leadership
Organisation, structure and leadership frameworks that enable a team to work, communicate and perform.
Strategy & Growth
Business goals translated into clear plans, sequenced priorities and actionable next steps.
Types Of Support
Discovery & Consultation
Understanding what is happening and what needs to change.
Planning & Strategy
Designing the solution and roadmap to get there.
Execution & Delivery
Leading on implementation and change projects.
Ways Of Working
Fractional Retainer
Ongoing operational leadership on a part-time basis.
Fixed Term Project
A defined piece of work with a clear scope, timeline and outcome.
Ad Hoc Support
Focused help with a specific challenge, deadline or task.